Return & Refund Policy

Last Updated: October 20, 2026

All Sales Are Final

Thank you for shopping with Honolulu Hills. 

All purchases made through our website are considered FINAL SALE. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, personal preference, or other buyer-related reasons.

We encourage all customers to carefully review product descriptions, sizing charts, measurements, and order details before completing their purchase.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Returns & Exchanges

We do not offer returns or exchanges for the following reasons:

• Incorrect size, color, or style selected by the customer.

• Change of mind after purchasing.

• Dissatisfaction with fit or personal preference.

• Items purchased during sales, promotions, or special releases.

• Accidental purchases or duplicate orders not canceled before processing.

All products are final sale unless an exception is required by applicable law or expressly authorized by our customer support team.

Damaged, Defective, or Incorrect Items

We take care to ensure that every order is fulfilled accurately.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at sstrangrstudiosllc@gmail.com within 7 days of delivery whenever possible.

Include the following information:

• Your full name.

• Your order number.

• A description of the issue.

• Clear photographs of the product and, if relevant, its packaging.

Our team will review your request and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Claims will be handled in accordance with applicable consumer protection laws. The 7-day reporting request does not eliminate any statutory rights.

Please do not return merchandise without first contacting our support team for instructions.

Order Cancellations & Modifications

Orders begin processing after they are placed.

Cancellation or modification requests must be submitted as soon as possible to [SSTRANGRSTUDIOSLLC@GMAIL.COM].

We cannot guarantee that an order can be canceled or modified once processing has begun.

If an order has already been shipped, it cannot be canceled through our standard cancellation process.

Any cancellation rights required by applicable law remain unaffected.

Shipping & Delivery Issues

Customers are responsible for providing complete and accurate shipping information during checkout.

If you entered an incorrect shipping address, please contact us immediately. We cannot guarantee that shipping information can be changed after an order has been processed.

If your order is delayed, lost, marked as delivered but not received, or arrives damaged, please contact [SSTRANGRSTUDIOSLLC@GMAIL.COM] so that we can investigate.

Shipping carrier tracking information may be used during the investigation. A delivered tracking status does not automatically determine whether a customer is entitled to a remedy.

We will address lost, undelivered, or incorrectly delivered orders in accordance with applicable law and our shipping obligations.

Refund Processing

When a refund is approved or legally required, it will generally be issued to the original payment method.

Please allow approximately 5–10 business days after a refund has been processed for the funds to appear, depending on your financial institution or payment provider.

Processing times may vary.

If you have not received an approved refund after the expected processing period, please contact [SSTRANGRSTUDIOSLLC@GMAIL.COM].

Return Shipping Costs

Because all purchases are final sale, we do not provide return shipping labels for standard change-of-mind returns.

For approved returns involving damaged, defective, incorrect, or otherwise nonconforming products, return shipping arrangements and costs will be communicated by our customer support team in accordance with applicable law.

Do not ship any merchandise to us without receiving return instructions.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team so we can attempt to resolve the matter.

We reserve the right to provide relevant order records, transaction information, fulfillment details, and customer correspondence to payment processors when responding to payment disputes.

Nothing in this policy restricts your right to dispute a charge with your payment provider or exercise rights available under applicable law.

Consumer Rights

This policy is subject to applicable consumer protection laws.

Nothing in this policy excludes, restricts, or overrides any non-waivable legal rights, including remedies for defective, misrepresented, incorrect, or undelivered merchandise.

Where applicable law provides additional cancellation, return, refund, or warranty rights, those rights will apply.

Contact Information

For questions regarding your order or this policy, please contact:

HONOLULU HILLS

Email: SSTRANGRSTUDIOSLLC@GMAIL.COM

Website: honoluluhills.co

Customer support inquiries should include the applicable order number whenever possible.

By placing an order through our website, you acknowledge that you have been provided access to our Return & Refund Policy before purchase, subject to applicable law.